AI
Reading documents, drafting responses, classifying requests, and finding answers across your information.
For example: pulling line items from emailed purchase orders.
AI built around how your business actually works.
Grango is an AI consulting and implementation firm. We learn how your operation runs, find where time and effort are being lost, and build the solution that fits, from AI to automation, integrations, or custom software.
Every engagement starts with a conversation about your business. There’s no platform to buy.
The software is not the starting point. Your business is.
Most AI projects start with a tool and go looking for a use. We start with your workflows, your systems, and the people doing the work, then decide what is worth building.
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Fitted to your operation
Every solution is designed for one agreed problem in your business. Nothing is a repackaged product.
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Built on the tools you have
Where it’s practical, we connect to and extend the systems your team already uses rather than replacing them.
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People stay in control
Important decisions remain with your people. The system prepares the work; a named person approves it.
From a business problem to a working solution.
Four stages, in order. You see and agree each one before the next begins.
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01
Consultation
We learn how your business works: the workflows, the tools, the hand-offs, and where things get stuck.
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02
Opportunities
We identify where you could save time, reduce manual work, improve a process, or make better use of your information.
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03
Design & build
Together we agree on one problem. We design and build a custom solution for it and fit it into how your team works.
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04
Ongoing support
Once it’s live, we can keep it running and adapt it as your business changes. Support is offered separately.
The right tool for the problem, not the other way round.
A solution might use one of these or combine several. The consultation decides which.
Workflow automation
Removing the repetitive steps between people and systems: routing, reminders, approvals, and status updates.
For example: approvals that move without being chased.
Integrations
Connecting the tools you already use so information is entered once and stays consistent everywhere.
For example: CRM, accounting, and inventory kept in sync.
Custom software
Purpose-built tools for processes that off-the-shelf products don’t fit, designed around how your team works.
For example: an internal portal for a process run on spreadsheets.
See the standard of thinking before you engage.
These reference documents show how we frame the work. They are illustrations of our method, not client material.
Opportunity review
Illustrative
Order handling: where the time goes
| Opportunity | Effort today | Likely approach | Priority |
|---|---|---|---|
| Re-keying emailed purchase orders | High, daily | AI + integration | First |
| Chasing order approvals over email | Medium | Workflow automation | Next |
| Weekly stock report built by hand | Medium, weekly | Integration | Next |
| Searching old orders for pricing | Low | AI search | Later |
Recommendation: start with purchase-order intake. It has the most repeated manual work and a clear point for human review.
Solution brief
Illustrative
Purchase-order intake
- Problem
- Orders arrive as PDFs by email and are typed into the inventory system by hand.
- Solution
- Read each order, match customer and products, and prepare a draft order in the existing system.
- Stays the same
- The inbox, the inventory system, and who signs off an order.
- Human review
- Every draft is checked by the order desk. Anything uncertain is flagged, not guessed.
- Done means
- Orders are approved from a review queue instead of being re-typed.
- After launch
- Optional support to handle new supplier formats, agreed separately.
Roles & permissions
Illustrative
Who can do what
| Action | System | Order desk | Operations manager |
|---|---|---|---|
| Read incoming orders | Yes | Yes | Yes |
| Prepare a draft order | Yes | Yes | — |
| Approve and post an order | No | Yes | Yes |
| Change customer pricing | No | No | Yes |
| Change what the system may do | No | No | Yes |
The system never posts, prices, or changes its own permissions. Those stay with named people.
Grango prepares. Your people decide.
The solution gathers information and prepares the work. When an action matters, it waits for a named person, who can approve it, change it, or reject it. Every decision is recorded.
- SystemGathers the information
- SystemPrepares the action, with sources
- Your teamApproves, edits, or rejects
- SystemActs and records who decided
A defined project, with support when you want it.
We don’t sell licences or lock you into a platform. You pay for the work that solves your problem.
Implementation, priced as a project.
- Scoped after the consultation, around one agreed problem
- Design, build, and rollout into your existing tools
- A defined scope you agree before work begins
Ongoing support, offered separately.
- Keeping the solution running once it’s live
- Adjustments as your processes and volumes change
- Optional, and agreed separately from the build
Common questions
Do you sell a software platform?
No. Grango is a consulting and implementation firm. Each engagement is scoped around your business, and what we build is designed for your problem.
Is the answer always AI?
No. Sometimes a simple automation or a connection between two systems is the right fix. We use AI where it genuinely earns its place.
How is pricing structured?
Implementation is priced as a project, agreed once the problem is scoped after the consultation. Ongoing support is offered separately.
Will we need to change our tools?
Usually not. We work with your existing tools where practical. If something genuinely needs replacing, we’ll explain why before any work starts.
What happens in the consultation?
We ask how your business runs: the workflows, the tools, the people, and what’s getting in the way. The goal is to find the problems worth solving, not to pitch a solution.
Bring us a problem worth solving.
Tell us how the work gets done today. We’ll help you find what’s worth fixing first.
Book a consultation